Our Services

Support Coordination

A Support Coordinator will support you to understand and implement the funded supports in your plan and link you to community, mainstream and other government services. A Support Coordinator will focus on supporting you to build skills and direct your life as well as connect you to providers.

Your Support Coordinator will assist you to negotiate with providers about what they will offer you and how much it will cost out of your plan. Support coordinators will ensure service agreements and service bookings are completed. They will help build your ability to exercise choice and control, to coordinate supports and access your local community.

They can also assist you in planning ahead to prepare for your plan review.

Specialist Support Coordination

A Specialist Support Coordinator will be funded where there are additional high or complex needs in your situation and will be a qualified and experienced practitioner such as a Developmental Educator, Occupational Therapist, Psychologist or Social Worker.

Specialist support coordinators will support you to manage challenges in your support environment which may include health, education, or justice services. Specialist support coordination aims to reduce barriers to implementing or using your NDIS plan.

Younger People in Residential Aged Care (YPRIAC)

The Australian Government and the NDIA are committed to ensuring no younger people (under the age of 65) need to live in residential aged care unless they choose to. 

If you’re under age 65, have a disability and live permanently in a residential aged care facility (RACF) then you’re considered a ‘younger person in residential aged care’. You might be eligible to access the NDIS and they may be able to fund some of your RACF fees, as well as other supports you need for your disability. NDIS are committed to making sure younger people don’t have to move into a residential aged care facility or stay in one if they don’t want to.

Allied Health / Therapeutic Supports:

Allied health covers several different professions delivering therapeutic support to NDIS participants. Allied health providers are one of the largest groups of registered NDIS providers. Allied health professionals use an enablement approach to work with people with disabilities to improve their health, wellness and capacity to participate in everyday life- at home, school or the workplace.
Allied health providers are responsible for providing evidence, assessments and reports that inform access and planning decisions made by NDIA delegates (planners) under the NDIS Act.

For example, allied health providers:

• Refer people to information about who can access the NDIS.
• Provide supporting evidence as part of an Access Request requirements, including evidence that the person has or is likely to have a permanent disability.
• Provide copies of reports or assessments that describe the extent of the functional impact of the disability.
• Assessments, recommendations and support around functional tasks and activities of daily living, including personal care and community involvement
• Assessment of home and environmental aspects and assistance to identify equipment and sensory needs

Behaviour Support

Behaviour support is about creating individualised strategies for people with disability that are responsive to the person’s needs, in a way that reduces and eliminates the need for the use of regulated restrictive practices.

Behaviour support focuses on evidence-based strategies and person-centred supports that address the needs of the person with disability and the underlying causes of behaviours of concern, while safeguarding the dignity and quality of life of people with disability who require specialist behaviour support.

Both specialist behaviour support providers (who engage NDIS behaviour support practitioners), and providers who use regulated restrictive practices (implementing providers), must meet the requirements outlined in the National Disability Insurance Scheme (Restrictive Practices and Behaviour Support) Rules 2018.

An NDIS behaviour support practitioner is a person whom the NDIS Quality and Safeguards Commissioner (NDIS Commissioner) considers suitable to undertake behaviour support assessments (including functional behavioural assessments) and to develop behaviour support plans that may contain the use of restrictive practices.

Home & Living / Explore Housing
The NDIS can assist participants to live independently. Participants and their families can discuss their home and living goals as part of their planning conversation. A participant's plan will include the supports the NDIS will fund as well as the supports the participant will need to access through the housing system.

There are different types of home and living supports that the NDIS can fund, supports funded by the NDIS include:

• Supports that build people's capacity to live independently in the community, supports to improve living skills, money and household management, social and communication skills and behavioural management
• Home modifications to the participant's own home or a private rental property and on a case-by-case basis in social housing
• Support with personal care, such as assistance with showering and dressing
• Help around the home where the participant is unable to undertake these tasks due to their disability, such as assistance with cleaning and laundry.
• Examples of participants who may require home and living support include, but are not limited to:
• Participants whose living arrangement is no longer suitable for their disability-related needs.
• Participants who have restricted or limited mobility and are limited by their accommodation and unable to carry out day-to-day activities or have difficulties accessing facilities e.g. bathroom, kitchen, toilet, inside and outside of their accommodation safely.
• Participants who have a need for specialist home and living solutions to provide a basis for the provision of suitable care – for example, an adult participant with complex behaviour support needs.
• Participants who have somewhere to live, but their quality of life would be significantly improved by moving to alternative suitable accommodation or accessing additional support.
• Participants who are currently in health care facilities who are unable to return to their pre admission accommodation setting safely when discharged from the health care facility.
• Participants who are currently living in any other accommodation that is temporary, unsafe or unsuitable and mainstream services / community supports are unable to provide a suitable alternative due to the participants disability related needs.